Telephony & Widget
Built-in VoIP telephony with local phone numbers, website callback widget, call recording, AI transcription and browser-based calling.
ITE Workflow365 Telephony is a built-in phone system that combines a website callback widget with full-featured VoIP telephony. The widget embedded on your website allows visitors to leave their phone number and receive a callback within seconds — just like ITE Workflow365, but fully integrated with your CRM, helpdesk, and automation ecosystem. Local phone numbers powered by Telnyx ensure high-quality connections and local numbers that build trust with your customers.
With WebRTC technology, your team makes and receives calls directly from the browser, eliminating the need for IP phones or additional software installations. Every conversation is automatically recorded, and artificial intelligence converts recordings to searchable text in real time. Call transcripts can be searched, analyzed for sentiment, and used for team coaching and training. Intelligent routing directs incoming calls to the right consultants based on their skills, availability, and current workload distribution.
Scheduled callbacks let you set a return call for a specific date and time, while automatic task and ticket creation after each conversation ensures no follow-up falls through the cracks. ITE Workflow365 Telephony replaces Aircall and CloudTalk, giving you full control over your company’s phone communications in one tool that is natively integrated with your CRM and helpdesk.
Key capabilities
Website Callback Widget
A widget embedded on your website. Visitors leave their number and get connected to a consultant within seconds automatically.
VoIP with Local Numbers
Local phone numbers powered by Telnyx technology. Make and receive calls directly from your browser via WebRTC.
Call Recording
Automatic recording of every call with playback, download, and archiving capabilities. Full quality control for your team.
AI Transcription (Speech-to-Text)
AI automatically converts call recordings to searchable text. Search conversations, analyze sentiment, and extract insights.
Scheduled Callbacks
Set a callback for a specific date and time. The system automatically reminds and connects the consultant with the client.
Call Routing
Intelligent routing of incoming calls to the right consultants based on skills, availability, and current workload.
Browser-Based Calls (WebRTC)
No phone or additional software needed. Make and receive calls directly in your web browser with crystal-clear audio.
Automatic Tasks & Tickets
After each call, the system can automatically create a follow-up task or helpdesk ticket based on your defined rules.
Use cases
Customer Service Department
Receive incoming calls with smart routing to available agents, record conversations, and automatically create support tickets.
Outbound Sales Team
Call prospects directly from the CRM, record conversations, and leverage AI transcription to analyze sales calls.
Business with a Website Widget
Convert website visitors into customers with a callback widget that connects them to a consultant in seconds.