Email Client
Built-in email client with IMAP, Gmail API and Outlook support. Rules, templates, open tracking, scheduled sending and spam filtering.
ITE Workflow365 Email is a built-in email client that eliminates the need to switch between Gmail, Outlook, or Front. Connect any number of email accounts — via standard IMAP, native Gmail API, or Microsoft Outlook/Office 365 — and manage all your correspondence in one unified interface. Automatic rules and filters sort incoming messages, assign labels, and move emails to the right folders, eliminating manual inbox management and keeping your communications organized.
Open tracking with tracking pixels informs you in real time when a recipient opens your message — a critical feature for sales reps waiting on a client response. Scheduled sending lets you compose an email now and send it at the optimal moment, while the snooze function hides messages that are not relevant right now and resurfaces them exactly when you want to deal with them. The intelligent spam filter with scoring protects your inbox from unwanted correspondence automatically.
The most powerful advantage of ITE Workflow365 Email is its deep CRM integration — every sent and received email is automatically linked to the corresponding contact, deal, or ticket. Full correspondence history available on each customer record means every team member sees the complete picture of the relationship. Email templates with dynamic merge fields, professional HTML signatures, and label management make ITE Workflow365 Email a professional business communication tool built right into your CRM.
Key capabilities
Multi-Account Support
Connect any number of email accounts — IMAP, Gmail API, or Microsoft Outlook/Office 365. All inboxes in one unified view.
Rules & Filters
Create automatic rules that sort, label, move, and archive incoming messages based on sender, subject, or content.
Email Templates
Pre-built email templates with dynamic merge fields. Insert a template with one click and personalize before sending.
Open Tracking
Tracking pixels tell you when a recipient opened your email. Know exactly who read your message and when they did it.
Scheduled Sending & Snooze
Schedule an email for a specific date and time. Snooze hides a message and brings it back when you are ready to act.
Spam Filter with Scoring
Intelligent filter analyzes incoming messages and assigns a spam score. Automatic protection against unwanted emails.
Email Signatures
Professional HTML signatures for each account. Different signatures for different accounts and communication contexts.
CRM Integration
Emails automatically linked to contacts, deals, and tickets in the CRM. Full correspondence history on every customer record.
Use cases
Sales Rep Managing Multiple Accounts
Manage company and personal email in one place, with automatic linking of correspondence to deals in the CRM pipeline.
Customer Service Team
Shared mailbox with routing rules, response templates, and automatic ticket creation from incoming customer emails.
Manager Overseeing Communication
Monitor sent emails with open tracking data, schedule sends at optimal hours, and analyze team email activity.